We hope the Fitbit team responsible for refunding users takes a look at the matter and processes refunds at the earliest.Īs always, we will be keeping track of further developments on the issue and update this space as and when we come across more information so make sure you keep checking PiunikaWeb. I got my refund a week and a half after that.
It took about a month after I sent off the box I got before they acknowledged that they got it (via email) and had processed it. It’s a relief it didn’t drag on for months. I received my refund this morning – $309. While many Fitbit Ionic users are still waiting for their refund, those who did receive it said they had to wait five to seven weeks before it was processed.
Is this normal customer service from them? I really just want my $300 back at this point. I called them this morning and they did confirm they received the device back, they don’t know anything about my refund or how long it will take or how long it will take them to even figure out how long my refund will take. Since then, I have not heard anything from Fitbit. I sent my Ionic back to Fitbit via their postage paid envelope on April 22nd. Is there anything I still need to do for the funds to reflect ? Thanks so much I have done so, however my PayPal account is showing a nil balance. I was told to create a PayPal account using that email and then the funds would be available. I never had a PayPal account, but gave them my email address. There was a recall of the fitbit Ionic and I was notified that there is a 299USD refund that has been sent to me. The company was quick to recall the devices under the CPSC’s Fast Track Recall process with many returning their watch after Fitbit announced a $299 refund.īut as it turns out, the majority of Fitbit Ionic users are frustrated since they are yet to receive their money. In March this year, the United States Consumer Product Safety Commission advised users to stop using the watch citing that the battery is a potential burn hazard. Unsurprisingly, the Ionic was no exception with many saying their smartwatch was not charging or booting up after a firmware update.īut as it turns out, that wasn’t the only problem with the device. Having said that, in the last few months, we covered a lot of bugs and issues related to Fitbit with almost every device broken in some way or the other. Running on Fitbit OS 2.0, the device features a 1.45-inch LCD display and comes with a heart rate monitor, GPS, accelerometer, 2.5GB internal storage, and automatic workout detection. Designed to compete with the Apple Watch Series 3, it looks like a mash-up between a smartwatch and a fitness tracker. In September of 2017, Fitbit launched the successor to Blaze and Surge known as Ionic.
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